Refund Policy

At Viana, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging and you must have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for the same product, contact us at contact@viana.com. Once we receive your original item, we will send out the replacement.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

What You Need to Provide

When requesting a return or refund, please provide the following:

A. Photos/Videos of the Damaged Item: Please send us clear photos or videos that clearly show the damage to the item.

B. Screenshots of Invoice: Include screenshots of your invoice . 

Contact Us

If you have any questions about our refund policy, please contact us:

• Email: contact@viana.com

Thank you for shopping with Viana. We appreciate your business and are committed to providing a positive shopping experience.